Family Practice Virtual Assistant
It's not a patient problem. It's an admin overload problem. Scheduling, referrals, prior auths, billing follow-up, chronic care documentation — it buries family physicians every single day. Your 3F Solutions HVA takes all of it off your plate so you can keep your practice open and your patients seen.
What Your Family Practice HVA Handles
Family medicine has the broadest scope and the highest admin volume of any primary care specialty. Your HVA is trained on family practice workflows, payer rules, and EHR systems — ready to take over from day one.
The Real Reason Practices Close
You chose family medicine because you wanted to be there for your community — for every stage of their health, from annual checkups to chronic disease management to the moment a patient really needs someone to listen.
But that's not what your days look like anymore. You're doing prior auths for medications your patients need urgently. You're chasing insurance companies for claim follow-ups. You're documenting every quality measure, every chronic care code, every care gap — all after seeing 20+ patients in a day.
The paperwork doesn't stop when you leave the office. It follows you home.
3F Solutions exists for exactly this. Your dedicated Filipino Healthcare VA takes over the billing, the scheduling, the referrals, the documentation follow-up — so you can be a doctor again, not a glorified administrative coordinator.
"The number of family practices closing their doors isn't a healthcare crisis — it's an admin crisis. The physicians aren't burning out from patient care. They're burning out from everything around patient care."
— Gelo Jacosalem · CEO, 3F Solutions · Healthcare VA Agency Since 2021The Math
The real cost of an in-office admin or billing coordinator goes far beyond their salary. Here's what your family practice is actually spending — versus what 3F Solutions costs.
| In-Office Admin / Biller | 3FS Filipino Healthcare VA | |
|---|---|---|
| Annual salary | $52,000 – $64,000 | $14,400 – $19,200 |
| Benefits & payroll taxes | +$12,000 – $15,000 | $0 |
| Recruitment & training | +$3,000 – $8,000 | $0 |
| Family medicine billing experience | Requires training | ✅ Pre-trained (E/M, CCM, AWV) |
| HIPAA trained | Your responsibility | ✅ Always |
| Long-term contract | Employment contract | ❌ No contract. Cancel anytime. |
| Estimated annual total | $67,000 – $87,000 | $14,400 – $19,200 → Save $49,600+ |
Frequently Asked Questions
Yes. Prior authorizations — for medications, specialist referrals, imaging, and procedures — are one of the most common tasks our family practice HVAs manage. They handle submission, follow-up calls to payers, supporting documentation assembly, and appeal letters when denied.
Yes. Our HVAs are trained on E/M codes (99213–99215), preventive care billing, Chronic Care Management (99490, 99491), Annual Wellness Visit (G0438, G0439), and Medicare/Medicaid claim follow-up processes. They understand family medicine's billing complexity across the full patient age spectrum.
Yes. Our HVAs are pre-trained on major EHR systems used in family medicine including eClinicalWorks, Athena Health, DrChrono, Practice Fusion, and others. We confirm your specific EHR during the discovery call to ensure a seamless match.
Yes. A dedicated full-time HVA (40 hrs/week) is designed for exactly this volume. They work your practice hours, manage your admin queue in real time, and can pre-chart for the next day's appointments so you're never walking in cold. Many high-volume practices also add a part-time HVA for peak seasons.
Our HVAs can track care gaps, quality measure documentation requirements, and support your MIPS/HEDIS reporting process. They flag patients who are due for preventive screenings, chronic care follow-ups, or documentation updates — keeping your quality scores where they need to be.
Absolutely. All 3F Solutions HVAs sign HIPAA Business Associate Agreements (BAA) before work begins. They follow strict PHI access protocols, work in secure environments, and never store patient data independently. HIPAA compliance is non-negotiable at 3F Solutions.
Your HVA starts on your highest-priority tasks the moment the HIPAA BAA is signed. No credit card, no commitment. Whether that's clearing a billing backlog, managing pending prior auths, or getting your referral queue organized — you see the difference firsthand before deciding anything.
Ready to Get Started?
Your first 20 hours are on us. No credit card. No contract. No risk.
Just a dedicated Filipino Healthcare VA who knows family medicine — ready to take over your admin from day one.